Selling a hospitality or personal services business in Ontario

Restaurants and cafés, hotels and accommodation, salons and spas, and fitness studios. Kingston Investments advises owners of privately held hospitality and personal services businesses on valuation, buyer identification, negotiations and the sale process, across Ontario from the Greater Toronto Area.

Who it’s for
Owners of restaurants, cafés, hotels, salons, spas and fitness studios
Transaction focus
$500K–$30M
In our portfolio
Restaurants, cafés, salons and fitness studios

The short version

Restaurants, hotels, salons and studios have different economics, but buyers ask the same three questions of all of them: will the location stay, will the customers and staff stay, and what has to be approved before the keys change hands?

  • The lease often decides the deal

    Remaining term, rent and the landlord’s consent can matter as much as the profit.

  • Approvals take time

    Liquor licences, franchise agreements and permits each have their own steps and timing.

  • People carry the customers

    Clients follow chefs, stylists and trainers, so retention plans are part of the value.

  • Prepaid obligations transfer

    Memberships, packages, gift cards and deposits become the buyer’s, and are reflected in the price.

Restaurants, hotels, salons and studios are not valued the same way

Each has its own measures of performance and its own risks. Buyers in one rarely judge the others by the same numbers.

Restaurants and cafés

Full-service, quick-service and fast-casual restaurants, cafés and bars, independent or franchised.

Buyers like
Steady sales across dayparts, controlled food and labour costs, a long lease at fair rent, a kitchen that runs without the owner.
Buyers question
Owner-chef dependence, short leases, delivery-app reliance, deferred equipment and renovation spending.

Hotels and accommodation

Independent and branded hotels, motels and inns.

Buyers like
Occupancy and room rates that hold through the year, a sound property, diverse booking channels.
Buyers question
Capital needs, franchise or brand requirements, seasonality, dependence on online travel agencies.

Salons, spas and personal care

Hair, beauty, barbering, esthetics and spa services.

Buyers like
Rebooking rates, a team of established stylists, retail product sales, booking systems with client history.
Buyers question
Clients loyal to individual stylists, booth-renter arrangements, an owner who serves the best clients personally.

Fitness studios and gyms

Boutique studios, personal training and membership gyms.

Buyers like
Recurring memberships with low cancellations, a schedule full beyond the owner’s own classes, compliant contracts.
Buyers question
Member churn, prepaid packages, equipment leases, instructors who could take members elsewhere.

Where a restaurant’s sales dollar goes

Buyers look past sales to what is left after food, labour and rent. A small change in food or labour cost, or a rent increase at renewal, can change what a restaurant earns, and what it is worth.

Food and beverage cost
Buyers check purchasing, waste, menu pricing and how quickly price increases have been passed on.
Labour
Including the owner’s own hours. If you work the line or the floor, a buyer has to pay someone to replace you.
Occupancy
Rent and occupancy costs, and what happens to them at the next renewal.
Other operating costs
Utilities, repairs, delivery-app commissions, card fees, marketing and franchise fees where they apply.
Earnings
What remains before owner pay, debt and taxes. This, adjusted and judged for durability, is what a buyer values.
Hypothetical split for illustration only. Every restaurant is different.

What has to transfer, and who must agree

Most hospitality sales depend on approvals from people other than the buyer. Knowing them early sets a realistic timeline and avoids surprises at closing.

ItemWhat usually happensWhat helps
LeaseMost leases need the landlord’s consent to an assignment, and many treat a share sale as a change of controlReviewing the lease early, and approaching the landlord at the right moment with a qualified buyer
Liquor sales licenceIn Ontario, a transfer application to the AGCO signed by both the licensee and the buyer; a change of 10% or more of shares counts as a change of ownershipFiling early; the buyer may sell alcohol in the meantime only with the AGCO’s authorization
Franchise agreementThe franchisor usually approves the buyer and may require fees, training or renovationsReading the transfer clause first and involving a franchise lawyer before marketing the business
Memberships and prepaid servicesThe buyer takes over members, packages and gift cards, and their value is reflected in the priceClear records of what is owed, and contracts that follow Ontario’s consumer protection rules
Permits and inspectionsBusiness licences, food premises and other permits may need notice or new applicationsClean inspection history and up-to-date permits
Online presenceBooking systems, review profiles, delivery-app and social accounts move to the new ownerAccounts held by the business, not personally, with credentials ready to hand over

This is general information, not legal advice. Requirements depend on your business and location. We plan the sale process around your lawyer’s advice.

What determines the value of a hospitality or personal services business

The points that most often move the price, the structure of the offer and how long you’re asked to stay.

01

Lease and location

Remaining term and renewals, rent against sales, visibility, parking and the landlord’s consent terms.

02

Owner’s role

Whether you cook, cut, train or manage every shift. The cost of replacing you is deducted from what a buyer will pay for the earnings.

03

Team retention

Tenure of chefs, managers, stylists and trainers, how they are paid and engaged, and whether clients are loyal to the business or to individuals.

04

Recurring and repeat revenue

Memberships, rebooking rates, catering and corporate accounts, and loyalty programs show how much revenue repeats.

Buyers like to see monthly sales, members or bookings for at least three years.

05

Cost control

Food, beverage and labour costs as a share of sales, and how they have held through recent price increases.

06

Franchise or independent

A franchise brings brand support and a known system, but also fees, renewal terms and the franchisor’s approval of any buyer.

07

Reputation

Reviews, ratings, inspection history and repeat customers. A strong reputation is valuable only if it belongs to the business rather than one person.

08

Equipment and premises condition

Age of kitchen equipment, fit-out and fixtures, and the renovations a landlord, franchisor or buyer will expect.

Curious what your business could be worth?

Answer a few questions about your business and its finances, and an advisor will review them and contact you to discuss a preliminary valuation. You don’t need to be ready to sell.

Who buys hospitality and personal services businesses

The buyer pool ranges from multi-unit groups to first-time owners. The right fit depends on size, location and whether the business is a franchise.

Multi-unit operators

Restaurant, salon and fitness groups adding locations. They look closely at site economics and the lease.

Franchisees and franchisors

Existing franchisees expanding, or franchisors buying back locations, subject to the franchise agreement.

Investors and holding companies

Buyers of established, profitable businesses with managers in place, often across several sites.

Owner-operators

Chefs, stylists, trainers and managers buying a business to run themselves, often with bank and vendor financing.

How Kingston sells a hospitality or personal services business

A confidential process that keeps staff and customers settled while the right buyer is found and the approvals are lined up.

Sell-side advisory Business valuation
  1. 1

    Earnings and site analysis

    We normalize owner pay and one-time costs, and look at each location’s sales, costs and lease the way a buyer will.

  2. 2

    Approvals plan

    Lease, licence and franchise requirements are mapped with your lawyer before buyers are approached.

  3. 3

    Confidential approach to buyers

    Suitable buyers see an anonymous profile and sign a non-disclosure agreement before learning your name or visiting.

  4. 4

    Offers and negotiation

    We compare offers on price, financing, prepaid obligations, conditions and your transition role.

  5. 5

    Approvals and closing

    We coordinate landlord, franchisor and licence steps with your lawyer, and the handover to the new owner.

Hospitality and personal services transactions

Kingston has advised on transactions involving restaurants, cafés, salons and fitness studios, where the lease, the team and the customers all have to carry over to a new owner.

What began as an initial conversation ultimately led to the successful sale of my company. Kingston team remained involved throughout the entire process, helped bridge gaps between the parties when obstacles arose, and introduced multiple prospective buyers. Their consistent effort was instrumental in getting the transaction completed.

Seller

Questions owners ask

Short answers to the questions we hear most often. Every business is different, so we’re happy to talk through yours.

All FAQs
How much is my restaurant worth?

Established restaurants are usually valued on normalized earnings after resetting the owner’s pay, judged against the lease, sales trends, food and labour costs, and how much depends on the owner or chef. Where earnings are thin, a restaurant may sell for little more than the value of its location and equipment. A franchise is valued differently from an independent, because the franchisor’s terms and approval shape the deal. To find out what yours could be worth, request a business valuation: an advisor reviews your figures and contacts you to discuss them.

Does my liquor licence transfer to a buyer?

Not automatically. In Ontario, a change of ownership generally requires a transfer application to the Alcohol and Gaming Commission of Ontario, signed by both the current licensee and the buyer, and a change of 10 per cent or more of a licensee’s shares is treated as a change of ownership. The buyer may only sell alcohol in the meantime with the AGCO’s authorization. Build the timing into the deal.

How does selling a franchise work?

Your franchise agreement sets the rules. Most require the franchisor to approve the buyer, and many add conditions such as a transfer fee, training, renovations or a new agreement. In Ontario, a franchisee’s resale can be exempt from the franchisor’s disclosure obligations, but only if the sale is not effected by or through the franchisor, so involve a franchise lawyer before marketing the business.

What happens to prepaid memberships and packages when a studio or gym is sold?

They become an obligation the buyer takes over, so they are usually reflected in the price. Ontario’s consumer protection rules for gym and fitness memberships include a one-year limit on contract length and rules on renewal notices and initiation fees, and buyers will check that your contracts follow them.

Will my landlord need to approve the sale?

In most cases. Restaurant, salon and studio leases usually require the landlord’s consent to an assignment, and many treat a share sale as a change of control. A short remaining term or a difficult landlord can delay a sale or lower its value, so review the lease early.

Will my stylists, trainers or chef stay after the sale?

It depends on how they are engaged and why they work with you. Clients often follow the person who serves them, so buyers will look at retention, how staff are paid, and whether key people are employees or independent renters. Introducing a buyer to key staff at the right moment, with a reason to stay, is part of the plan.

Should I use a business broker or an M&A advisor to sell my hospitality business?

A business broker typically lists a business and responds to the buyers who come forward, which suits many smaller, simpler sales. An M&A advisor, sometimes called a business sale advisor, prepares the business for a buyer’s scrutiny, normalizes the financial statements, approaches suitable buyers confidentially, negotiates price and terms, and manages due diligence through to closing. A single café or salon may suit a broker. A multi-location group, hotel or studio business with several sites usually benefits from an advisor’s preparation and confidential buyer outreach.

Do I need to be ready to sell before I speak with Kingston?

No. Many owners talk to us well before they sell, to understand value and what to address first. The conversation is confidential and there is no obligation.

Confidential conversation

Thinking about selling your restaurant, studio or salon?

Start with a confidential conversation about your lease, team and customers, and what a sale could look like. You don’t need to be ready to sell.

Introductory call · 30 minutes

Book a confidential conversation

Choose a time that suits you. We’ll talk about your business, what you’re hoping to achieve and the options open to you. You don’t need to be ready to sell.

  • Confidential, with no obligation
  • Nothing to prepare in advance
  • Selling, buying, valuation or financing
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