01Practitioner dependence
What share of visits and revenue comes from the owner’s own caseload? Patients often follow a practitioner, so value that sits with one person is the hardest to transfer.
Buyers like to see revenue by practitioner, and associates with full schedules.
02Patient retention and volume
New patients per month, average visits per episode of care, rebooking rates and cancellations show how dependable revenue is.
Buyers like to see visit and new-patient trends for at least three years.
03Referral sources
Physicians, employers, insurers, sports clubs, online search: buyers ask which referral sources the clinic controls and which depend on one person’s relationships.
04Clinical and administrative staffing
Associates may be employees or independent contractors, each with different implications. In Ontario, employers generally can’t rely on non-compete agreements with employees, so retention depends on the relationship and the terms offered.
05Owner compensation
Owner-practitioners often take pay that mixes clinical work, management and profit. Buyers reset it to what it would cost to replace both the clinical hours and the management role, which can change earnings significantly.
06Practice management systems
A modern scheduling, billing and electronic records system makes reporting reliable and diligence easier. Paper records and disconnected systems lower confidence and add work for a buyer.
07Location and lease
Visibility, parking, accessibility and room to grow matter. So does the lease: its remaining term, renewal options and whether the landlord must consent to an assignment or change of control.
08Billing compliance
Accurate documentation behind every invoice, especially for insurers. Buyers and their lenders will review billing practices and any past audits or disputes.